This month, Renew is giving operators more confidence in the data and more momentum after the renewal moment.

Here’s what’s new at Renew, and why it matters.

Renew Lease Audit: Your PMS is wrong. And until know, you had no way to know.

You trust the PMS as your source of truth, but small data errors compound into big problems: wrong rent rolls, off kilter budgets, compliance risk, and investor reporting that’s harder to defend.

When Renew compared PMS records against actual signed lease documents and accepted renewal terms, nearly 1 in 3 PMS records had data that didn't match what residents agreed to.

Renew Lease Audit catches the errors hiding inside your PMS, automatically and at scale.

Why it matters
  • Your PMS is the source of truth, but no one verifies it. Lease Audit gives you a way to validate lease data without relying on manual audits or spot-checks.
  • Problems show up at the worst possible time. Instead of discovering issues during a manual audit, an investor question, or a resident dispute, Lease Audit flags discrepancies as they happen.
  • If you’re charging the wrong fees, you’re exposed. Incorrect charges create compliance and reputational exposure, especially in fee transparency jurisdictions.
  • Takeovers, acquisitions, and dispositions break on messy data. When a portfolio is changing hands, unclear or incorrect lease data creates delays and risk.
  • Budget and NOI shouldn’t be built on “we think this is right.” Lease Audit helps ensure the PMS reflects what’s actually been agreed to.
How it works‍

Lease Audit runs automatically and compares 9 fields across PMS lease records, Renew renewal data and signed lease documents.

When something doesn’t match, it flags the discrepancy and routes it into a verification workflow so your team can confirm, comment, and track resolution.

What you’ll see
  • Partner Dashboard: Summary cards, filterable tables, and status tracking for every lease in your portfolio.
  • Detail Panel: Embedded PDF viewer, comparison tables, and field-level discrepancy breakdowns.
  • Verification Workflow: Two-button resolution flow with bulk actions. Mark verified or flag for correction.
  • CSV Export: Share filtered audit results with anyone who needs to see.
  • Comments System: Internal team collaboration on discrepancies right inside the dashboard.

Availability note: Lease Audit is available for those using Yardi Voyager. Renew is actively evaluating additional integrations.‍

Visit https://heyrenew.com/lease-audit or talk with your Renew Partner Success Manager to get started.

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Add value in the renewal moment with Resident Tasks

Renewal often feels transactional to residents. We’re adding a way for operators to enhance the Resident renewal experience through product and service offers at the renewal moment that are simple to understand and easy to claim.

Why it matters
  • Shifts the renewal experience from transactional to valuable, without adding operational work for your team.
  • Resident-direct fulfillment - no tickets, no coordination, no extra steps.
How it works‍
  • Choose product and/or service offers to present at renewal in the Resident Tasks experience
  • Residents can accept and complete purchase through a secure in-app checkout
  • Plus, the ability for operators to set up tasks for residents to complete, on your own in-app (ex: a partial move-out form to complete)

Resident Tasks Tracker

After a renewal decision is made, many residents never return to Tasks, where move-in/move-out essentials (and valuable resident services) live.

We shipped a task tracker for residents, helping them see what’s next and get back to the right place, faster - even after they’ve made a decision.

Why it matters
  • Higher engagement means fewer “loose ends” for site teams and ops.
  • More follow-through on resident essentials that improve the overall experience (and help your teams stay ahead of deadlines).
What’s new
  • A homepage component that shows “X of Y tasks complete” with a progress bar
  • A clear link to See all tasks →
  • A “Next up” preview for the next task (when relevant)

Join Us: Fee Transparency with Engrain

Fee transparency isn’t a “future” requirement, it’s already reshaping resident trust and how operators communicate pricing.

Renew has recently partnered with Engrain to bring you the best renewal fee experience possible. Learn more about our partnership.‍

Join our webinar with Engrain: The Fee Reality: How Renewals and Resident Experience are Changing

‍May 19, 2026 · 2:00–3:00 PM ET · Virtual

SAVE YOUR SEAT

We’ll cover why fee transparency is accelerating, where pricing breaks down, and what all-in pricing looks like in practice.

And if you missed it, read: Renew and Engrain Just Built Fee Transparency Into Renewals — Here’s How