At Renew, we believe renewals aren’t just paperwork—they’re the most powerful moment in the resident journey. Every renewal represents a chance to strengthen relationships, increase NOI, and unlock future value. But let’s be real, most operators don’t always have the time to dig into reports or analytics. With Renew AI, you can simply ask a question and get the quick answers or key takeaways you need from your Renew data instantaneously—no extra clicks or reports required.

We’re excited to introduce Renew AI: an AI-powered chat built right into Renew that surfaces renewal insights on demand. Think of it as your renewal co-pilot—ready to answer your questions, whenever you need them.

Why We Built Renew AI

We’ve heard it from partners again and again: “Renew gives us more renewal data than we’ve ever had—but it’s not always easy to get what we need, fast.”

Regional managers want quick answers without pulling in analysts. Whether handled by onsite staff or centralized renewal teams, it's critical to know where to focus limited time, which renewals to follow up on, which residents need attention, and which tasks could stall progress. Executives want visibility into what’s working across the portfolio, without waiting on weekly or monthly reports.

The truth is, most of us aren’t analysts. In a world where AI is setting new expectations, digging through dashboards just doesn’t cut it anymore. Renew AI makes those insights accessible in plain language, so teams at every level can act quickly and confidently.

That’s where Renew AI comes in. It makes renewal data approachable, actionable, and available at the speed of conversation.

What You Can Do with Renew AI

With Renew AI, you can:

  • Ask questions about your renewals. Want to know “Which residents have renewals due in 30 days who haven’t viewed their offers?” Just ask, and Renew AI will surface the answer instantly.
  • View only what’s relevant to you. Results are scoped to your permissions, so you only see communities and residents you already have access to.‍
  • Leverage recommended prompts. We’ve built in a set of starter questions to help you get started and discover the most valuable insights.
  • Track your own history. Every user sees their own search and chat history—always pick up exactly where you left off.

It’s simple, intuitive, and designed to save you time while giving your team more confidence in their renewal strategy.

The Bigger Picture

Renew AI is more than just a chatbot—it’s the intelligence layer that makes Renew’s entire retention platform smarter, faster, and more human. It brings context, clarity, and confidence into every renewal moment, no matter your role.

For site teams, it means fewer clicks, less toggling between tools, and more time focused on what really matters—your residents.

  • Prompts for Site Teams:
  • “Which renewals are set to expire in the next 60 days with no activity?”
  • “Show me residents who claimed their account but haven’t opened their renewal offer.”
  • “Show me the renewals upcoming in December.”

For managers, it means portfolio-wide consistency, real-time visibility, and confidence that renewals are on track without the manual oversight.

  • Prompts for managers:
  • “Which communities have the lowest claim rates right now?”
  • “Where are renewal decisions taking longer than 30 days?”
  • “What was the average retention at community X in March- August?”

For owners and executives, it means clearer visibility into retention, reduced vacancy risk, and stronger confidence that renewals are driving performance.

  • Prompts for owners and executives:
  • “What’s our renewal conversion rate across the portfolio this quarter?”
  • “Show me the average YTD rent growth over the previous rent across all my portfolio except for community X?

This is the heart of Renew’s vision: renewals aren’t just paperwork, they’re strategic inflection points. When handled with intelligence and care, they become opportunities to deepen relationships, reduce costs, and unlock long-term value.

Renew AI takes that vision a step further. By making insights accessible, Renew empowers every member of your team—from leasing specialists to asset managers—to act quickly and confidently. The result? Renewals that feel less like an administrative burden and more like a strategic advantage.

How to Get Started

Getting started is easy:

  1. Log into Renew.
  2. Look for the Renew AI chat.
  3. Start asking questions—try one of the recommended prompts or create your own!

From there, explore, experiment, and see how Renew AI can help your team move faster and make smarter renewal decisions.

If you’re not already a renew partner, sign up for a demo to speak with our team!

Smarter Renewals, Powered by AI

Renew AI puts the power of instant insights into your hands. No waiting on reports, no manual data pulls—just clear, actionable answers when you need them most.

It’s renewals, reimagined. And it’s live today.