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Let resident behavior do the talking.
Signal captures multifamily’s earliest view of renewal intent, hiding in plain sight in your resident data. Identify who's at risk, why, and what to do about it before the decision is final.
Smarter retention without the tech stack drama.
Spot the signs before residents ever say a word, focus teams’ time where it counts, and prove retention impact in one renewal cycle. No rip-and-replace required.
Inside Renew Signal
Propensity-to-Renew scoring
Signal turns hundreds of behavioral inputs — portal activity, engagement signals, renewal history — into one dynamic intent score. Teams see a living picture of move-out risk for every resident, not a one-time prediction.
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Prioritized daily action lists
Every morning, site teams receive a daily digest including at-risk residents to contact, why they surfaced, and how exactly to intervene, delivered straight to their inbox.
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Resident data enrichment
Signal’s guided Get Ready for Renewal experience keeps resident profiles fresh by proactively capturing declared intent, a satisfaction pulse, move-out motivations, and household updates.
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Portfolio transfer matching
Signal automatically routes likely movers to better-fit homes in your portfolio on Renew Marketplace, before they can shop outside it. Every save is attributed back to you.
After the No™ insights
When a resident declines, Signal keeps the story connected — linking the behaviors, intent, and reasons leading up to the decision so every NTV can be a clearer retention lesson.
Retention that brings the (NOI)se!
more leverage.
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Like, really fast.
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Resident Retention Intelligence starts here.
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Frequently Asked Questions
Resident Retention Intelligence helps operators identify resident intent before notice is given, understand what residents will do next, and turn those signals into retention action.
Signal is the first layer of that intelligence, using behavioral data to uncover renewal risk up to six months before lease end.
No, because Signal isn't built around AI. It's built around resident behavior.
AI helps process the data and automate parts of the process, but behavioral intelligence is what helps operators see intent earlier and intervene sooner.
Most resident retention software focuses on renewal season. Signal starts months earlier, identifying resident intent before many renewal programs even start.
Knowing who's at risk is only half the job. Signal pairs intent insights with a simple daily playbook for site teams: who needs attention, why they surfaced, and what specific action to take next for in-unit or in-network retention.
It's behavioral intelligence designed for action, not just reporting.
No. Signal works alongside the systems you already use.
There's no rip-and-replace project. Signal layers behavioral intelligence on top of your existing resident data, helping teams understand who's drifting, why, and what retention outcome to drive toward.
Signal continuously analyzes behavioral signals like portal activity, engagement patterns, renewal history, declared intent, and satisfaction indicators to build a dynamic view of renewal intent.
As those signals change, so does the Propensity-to-Renew score. Maybe a resident repeatedly compares floor plans or revisits leasing information. When the score drops, Signal automatically prioritizes that resident for outreach, with all the context and workflows your team needs to act.
Absolutely. Signal is the entry point to the full Resident Retention Intelligence platform.
As your retention strategy evolves, expanding is simple:
Impact: Automate and scale your renewal pipeline with proactive renewal operations.
Command: Turn retention performance into ownership intelligence with After the No™ insights and board-ready reporting.
Not sure which package is right for you? We’ll help you identify the best starting point for your portfolio, goals, and team.
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