Optimizing Renewal Strategy: A case study on KETTLER

KETTLER / Renew Case Study

Optimizing Renewal Strategy: 
A Case Study on KETTLER

Renew | Official Launch

Renew announces official launch and $8M+ in seed funding

Hear from Daryl E. Smith, chief marketing officer at our strategic partner KETTLER, about the current state of renewals in multifamily and the benefits of optimizing this process.

Renew | Q+A with Daryl E. Smith

Q&A with Daryl E. Smith of KETTLER

Kevin Murphy, COO of Renew, discusses the number of teams involved with renewals and the complexities that creates.

Renew | Too many cooks

Do you have too many cooks in the renewal kitchen?

Holli Beckman, CMO of WC Smith, describes how Renew improves efficiencies for property teams.

Renew | How Renew improves efficiencies for property teams.

How Renew improves efficiencies for property teams

Kevin Murphy, COO of Renew, breaks down shifting dynamics in the market, reinforcing the importance of prioritizing renewals and resident retention by multifamily operators as key foci to increase revenue.

Renew | Renewals and Resident Retention Should Be a Focus

Regardless of market conditions, renewals and resident retention should be a focus

Hear from Rob Hayden, CEO and Co-Founder of Renew

Renew | Q+A with Rob Hayden

Q+A with Rob Hayden, CEO and Co-Founder of Renew

Renew Announces Strategic Partnership with WC Smith

Renew | Strategic Partnership with WC Smith

Renew Announces Partnership with WC Smith

Renew Announces Strategic Partnership with KETTLER

Renew | Strategic Partnership with KETTLER

Yes! We’re here to support you as you complete the (virtual) paperwork when you submit notice to vacate. Need something different? We’ll let your property know you’d like to transfer to a different unit.

We take the success of our partnerships very seriously. We provide you with a dedicated team to support all aspects of the partnership. Even though the product is intuitive and easy to use, we offer continuous training for each partner as well as a robust library of on-demand training videos that can be uploaded to your learning management system.

We are rewards agnostic and can support all different types of programs. Whatever way you reward your residents, Renew can administer your program to drive specific resident behavior and measurable ROI.

If you are a resident who currently uses Renew, you can login via emails or texts we’ve sent you! Need help? Reach our team at residentsupport@heyrenew.com

Save time and get the best deals using our marketplace. Your property is a part of a network of apartments that already knows you! As such, we’ll introduce you to new places so you can easily pick up the rental conversation – instead of starting from scratch. 

If your property uses Renew you should have received a welcome email from us! You can expect to hear from us throughout the course of your lease.  

When it’s time for your lease renewal we’ll notify you. Once logged into Renew you can easily view your offers and make your decision. We’ll even send you reminders to keep track of important deadlines! 

Resident renewal offer regulations continue to change in each state and it is more important than ever that your renewal offers are sent on time. Renew streamlines, automates, and tracks your process to ensure that residents receive their renewals on time and in accordance with local regulations.

Renew’s two-way integrations securely push and pull important resident information to and from your operating software, allowing your teams to focus on what matters most - your residents.

Yes. Renew is an approved integration partner with the leading PMS providers. Renew’s deep integrations supercharge the resident experience, remove manual and tedious tasks and ensure compliance - all while using a single platform.

Renew’s solution is easy to get up and running. Our team of onboarding specialists can have your properties onboarded, trained, and live in less than 30 days - no matter how many properties you have.

No! The Renew web application is mobile-optimized and can be accessed by your residents via their phone or computer. We understand the importance of a single platform and our integrations allow your PMS to remain your source of truth.

For properties that use Renew it’s a one-stop-shop for their residents to stay, search, and move. Renters can renew their lease, submit notice to vacate, request to transfer to a different unit, and search for a new home — all in one place.

The renewal moment is one of the most valuable parts of the resident lifecycle (and often the most overlooked). By centralizing and automating your renewal process you give time back to your property teams, ensure compliance, and speed up time-to-renewal. This holistic approach empowers your business three-fold: reduces your acquisition costs, increases resident lifetime value, and reduces vacancy loss – collectively driving measurable NOI for your business.

Renew is a scalable, centralized solution that automates and optimizes the lease renewal and renter retention process to drive NOI and improve the bottom line for multifamily property managers.

Renew

One hundred million renters go through the renewal process every year. We’re modernizing the way they live and move within apartment networks - and how properties define retention. A win-win for both.

Renewing means more than you  think

Renters’ needs change over time - that’s why nearly half of renters move each year. Renew helps properties deliver an exceptional renewal experience whether a renter chooses to remain in their current apartment or renew within a portfolio.  

Turning portfolios into platforms

Deciding where to live is a big deal - it’s stressful and personal. We’re here to help renters navigate making a renewal decision that best fits their lifestyle and needs.

Big decisions, made simple

Renew is a valuable asset for any property management company looking to streamline their renewal process and enhance their overall performance.

Their automated email notifications and follow-up with residents remind residents of upcoming lease renewals and provide them with all the necessary information to renew their lease.

Renew’s user-friendly platform provides tools and features that make the renewal process much more streamlined. 

of residents update information during lease renewal

of residents who provide notice also view other properties within their Community's network

It only took a few seconds to review my options and select what was best for me. Confirmation came immediately to my email. 

The different options were easy to understand and navigate, and communication was clear. Further, the pricing for my lease options was fair.

Renew made my decision making process easy to navigate. 

We view Renew as a key product within our centralization strategy.

is the average time it takes to complete a renewal decision in Renew

and we've gotten great feedback from residents as well. I live on property and my lease came up for renewal so I was able to use the platform and it was simple and convenient.

So great to have Renew handle all this automatically and take the work off my plate,

What Sets Us Apart

Browse through our press coverage, articles, and company updates to learn more.