Discover why resident retention rates are on the rise in multifamily housing. Learn how economic factors, competitive leasing, and enhanced property management strategies are driving lease renewals. Explore actionable tips for multifamily operators to leverage technology and improve the resident experience for long-term success.

Resident Retention Is Climbing—Here’s What That Means for Multifamily Operators

Discover how Renew revolutionizes property management by automating lease renewals, saving time, boosting resident retention, and improving team morale. Streamline administrative tasks and enhance resident relationships with Renew’s data-driven solutions.

Turning Time-Consuming Admin Into Resident-Centric Service

Discover how to enhance resident retention with a seamless, personalized lease renewal experience. Learn why treating renewals with the same care as move-ins boosts satisfaction, loyalty, and your property’s bottom line.

Beyond First Impressions

Streamline your lease renewal process by automating routine tasks and freeing your site teams to focus on personalized service. Discover how technology can enhance resident satisfaction and operational efficiency.

Automate Lease Renewals & Humanize the Resident Experience | Boost Efficiency & Personalization

Automate the Routine. Humanize the Exception: Free Your Site Teams to Deliver Personalized Service at Renewals

Discover why multifamily housing should prioritize resident retention over new leases. Learn how strategic retention, powered by advanced technology, can boost resident satisfaction and significantly improve revenue by reducing turnover and fostering long-term loyalty.

Retention Reimagined: Why Multifamily Housing Must Focus on Renewing Residents – Not Leases

This next part of our "Rethinking Tech Adoption in Multifamily Housing" series covers how to clarify criteria, prioritize ROI, involve key users, and avoid decision paralysis. Enhance your organization's tech selection process with actionable insights for successful implementation and long-term success.

Rethinking Tech Adoption in Multifamily Housing Part Six

PIONEERING PROGRESS: Rethinking Tech Adoption in Multifamily Housing – From the Inside Out – Part 6

This next part of our "Rethinking Tech Adoption in Multifamily Housing" series covers how to set up effective product demos that engage stakeholders, clarify expectations, and ensure the solutions align with your organization’s goals. Maximize your investment by asking the right questions and evaluating usability, flexibility, and support. Discover key strategies to make informed decisions for successful technology adoption.

Rethinking Tech Adoption in Multifamily Housing Part Five

PIONEERING PROGRESS: Rethinking Tech Adoption in Multifamily Housing – From the Inside Out – Part 5

Part four of our "Rethinking Tech Adoption in Multifamily Housing" series explores why researching solutions, setting clear pilot goals, and evaluating providers' capabilities can save time and resources. Discover practical tips for informed decision-making and effective engagement with suppliers.

Rethinking Tech Adoption in Multifamily Housing Part Four

PIONEERING PROGRESS: Rethinking Tech Adoption in Multifamily Housing – From the Inside Out – Part 4

Part three of our "Rethinking Tech Adoption in Multifamily Housing" series explores how to determine and justify your tech budget, assess financial impacts, and improve NOI with a strategic, ROI-focused approach.

Rethinking Tech Adoption in Multifamily Housing Part Three

PIONEERING PROGRESS: Rethinking Tech Adoption in Multifamily Housing – From the Inside Out – Part 3

Discover why multifamily property operators are missing out on significant revenue opportunities with outdated renewal processes. Uncover the inefficiencies in current practices and learn how investing in advanced technology can transform your renewal strategy, enhance resident experiences, and boost overall retention.

The Black Hole of Proptech

Retention: The Black Hole of Proptech

Discover how focusing on resident renewals can boost your apartment's financial performance. Learn from industry experts Terry Cosidine, Chairman and CEO of Apartment Income REIT (AIR) and Darcey Forbes, Principle at Renew on enhancing resident retention to reduce turnover.

The Focus Has Never Been Greater on Resident Renewals

Part two of our "Rethinking Tech Adoption in Multifamily Housing" series discusses how to create buy-in from various stakeholders.

Rethinking Tech Adoption in Multifamily Housing Part Two

PIONEERING PROGRESS: Rethinking Tech Adoption in Multifamily Housing – From the Inside Out – Part 2

Renew highlighted in the Texas Apartment Association's article featuring our educational session at the 2024 ONE Conference & Expo

Renewals Need Strategy, Not Just Process

PREVIEW: Renewals Need Strategy, Not Just Process

The multifamily housing sector needs to refine its approach to technology adoption, focusing on solutions that address unique company needs rather than a one-size-fits-all approach.

Rethinking Tech Adoption in Multifamily Housing

PIONEERING PROGRESS: Rethinking Tech Adoption in Multifamily Housing – From the Inside Out – Part 1

Optimizing Renewal Strategy: A case study on KETTLER

KETTLER / Renew Case Study

Optimizing Renewal Strategy: 
A Case Study on KETTLER

Official Launch

Renew announces official launch and $8M+ in seed funding

Hear from Daryl E. Smith, chief marketing officer at our strategic partner KETTLER, about the current state of renewals in multifamily and the benefits of optimizing this process.

Q+A with KETTLER's Daryl E. Smith

Q&A with Daryl E. Smith of KETTLER

Kevin Murphy, COO of Renew, discusses the number of teams involved with renewals and the complexities that creates.

Too many cooks

Do you have too many cooks in the renewal kitchen?

Holli Beckman, CMO of WC Smith, describes how Renew improves efficiencies for property teams.

How Renew improves efficiencies for property teams.

How Renew improves efficiencies for property teams

Kevin Murphy, COO of Renew, breaks down shifting dynamics in the market, reinforcing the importance of prioritizing renewals and resident retention by multifamily operators as key foci to increase revenue.

Renewals and Resident Retention Should Be a Focus

Regardless of market conditions, renewals and resident retention should be a focus

Hear from Rob Hayden, CEO and Co-Founder of Renew

Q+A with Rob Hayden

Q+A with Rob Hayden, CEO and Co-Founder of Renew

Renew Announces Strategic Partnership with WC Smith

Strategic Partnership with WC Smith

Renew Announces Partnership with WC Smith

Renew Announces Strategic Partnership with KETTLER

Strategic Partnership with KETTLER

Yes! We’re here to support you as you complete the (virtual) paperwork when you submit notice to vacate. Need something different? We’ll let your property know you’d like to transfer to a different unit.

We take the success of our partnerships very seriously. We provide you with a dedicated team to support all aspects of the partnership. Even though the product is intuitive and easy to use, we offer continuous training for each partner as well as a robust library of on-demand training videos that can be uploaded to your learning management system.

We are rewards agnostic and can support all different types of programs. Whatever way you reward your residents, Renew can administer your program to drive specific resident behavior and measurable ROI.

If you are a resident who currently uses Renew, you can login via emails or texts we’ve sent you! Need help? Reach our team at residentsupport@heyrenew.com

Save time and get the best deals using our marketplace. Your property is a part of a network of apartments that already knows you! As such, we’ll introduce you to new places so you can easily pick up the rental conversation – instead of starting from scratch. 

If your property uses Renew you should have received a welcome email from us! You can expect to hear from us throughout the course of your lease.  

When it’s time for your lease renewal we’ll notify you. Once logged into Renew you can easily view your offers and make your decision. We’ll even send you reminders to keep track of important deadlines! 

Resident renewal offer regulations continue to change in each state and it is more important than ever that your renewal offers are sent on time. Renew streamlines, automates, and tracks your process to ensure that residents receive their renewals on time and in accordance with local regulations.

Renew’s two-way integrations securely push and pull important resident information to and from your operating software, allowing your teams to focus on what matters most - your residents.

Yes. Renew is an approved integration partner with the leading PMS providers. Renew’s deep integrations supercharge the resident experience, remove manual and tedious tasks and ensure compliance - all while using a single platform.

Renew’s solution is easy to get up and running. Our team of onboarding specialists can have your properties onboarded, trained, and live in less than 30 days - no matter how many properties you have.

No! The Renew web application is mobile-optimized and can be accessed by your residents via their phone or computer. We understand the importance of a single platform and our integrations allow your PMS to remain your source of truth.

For properties that use Renew it’s a one-stop-shop for their residents to stay, search, and move. Renters can renew their lease, submit notice to vacate, request to transfer to a different unit, and search for a new home — all in one place.

The renewal moment is one of the most valuable parts of the resident lifecycle (and often the most overlooked). By centralizing and automating your renewal process you give time back to your property teams, ensure compliance, and speed up time-to-renewal. This holistic approach empowers your business three-fold: reduces your acquisition costs, increases resident lifetime value, and reduces vacancy loss – collectively driving measurable NOI for your business.

Renew is a scalable, centralized solution that automates and optimizes the lease renewal and renter retention process to drive NOI and improve the bottom line for multifamily property managers.

Renew

One hundred million renters go through the renewal process every year. We’re modernizing the way they live and move within apartment networks - and how properties define retention. A win-win for both.

Renewing means more than you  think

Renters’ needs change over time - that’s why nearly half of renters move each year. Renew helps properties deliver an exceptional renewal experience whether a renter chooses to remain in their current apartment or renew within a portfolio.  

Turning portfolios into platforms

Deciding where to live is a big deal - it’s stressful and personal. We’re here to help renters navigate making a renewal decision that best fits their lifestyle and needs.

Big decisions, made simple

Renew is a valuable asset for any property management company looking to streamline their renewal process and enhance their overall performance.

Their automated email notifications and follow-up with residents remind residents of upcoming lease renewals and provide them with all the necessary information to renew their lease.

Renew’s user-friendly platform provides tools and features that make the renewal process much more streamlined.

of residents update information during lease renewal

of residents who provide notice also view other properties within their Community's network

It only took a few seconds to review my options and select what was best for me. Confirmation came immediately to my email. 

The different options were easy to understand and navigate, and communication was clear. Further, the pricing for my lease options was fair.

Renew made my decision making process easy to navigate. 

We view Renew as a key product within our centralization strategy.

is the average time it takes to complete a renewal decision in Renew

and we've gotten great feedback from residents as well. I live on property and my lease came up for renewal so I was able to use the platform and it was simple and convenient.

So great to have Renew handle all this automatically and take the work off my plate,

I now have time to enjoy and focus on the development and advancement of my site. I don't have to run in circles anymore.

Renew has given me the ability to do things we haven't been able to do before. 

I told him if we stopped using Renew I would hand in my resignation.

What Sets Us Apart

Browse through our press coverage, articles, and company updates to learn more.