2025 By The Numbers

The Best Features of 2025

  • Momentum Scoring: Using historical insights, you can get a real-time signal of decision intent to help prioritize outreach and improve decision outcomes. 
  • Renew AI Chat: AI-powered insights for your data, just a chat away.
  • Resident App Login Modernization: Now, teams can point residents to a simple URL where residents enter their email or phone number on file to securely log in to the Renew Resident app.
  • Customized Renewal Docs: Save time and headaches by automatically generating the forms you need alongside your renewal offers or notice documents.

What You Said This Year

  • "I wanted to share how impressed I am with Renew – it's truly an incredible tool. The ease of signing in and the user-friendly page navigation are fantastic. It's been a game-changer knowing most of my NTVs come within a week of sending the virtual letters." - Property manager, PUI
  • "We had our Owner/Client meetings last week and we agreed, Renew is the best technology we've implemented in years. We always talk about, to use a cliche, how much Steve Jobs focused on building simple, elegant solutions and how much our industry lacks that. What you've built is an elegant, intuitive, easy to use experience and the numbers we're getting back are great." - COO, Lindy

The Features You Used Most: 

Renewal Offers Dashboard

  • 323,406 hours spent by partners creating, reviewing, and managing renewal offers.

Units Management

  • 105,958 hours invested in configuring unit inventory, availability status, and live offerings.

Renewal Requests

  • 98,681 hours dedicated to processing and responding to renewal inquiries and special requests.

Reports

  • 162,264 hours analyzing renewal performance, revenue impact, and decision trends.

Notice to Vacate Management

  • 84,474 hours streamlining move-out processes, tracking NTV submissions, and managing lease terminations.

Combined Impact: Partners spent a total of 874,783 hours (nearly 100 years!) using Renew in 2025, demonstrating the platform's role as an essential daily workflow tool for multifamily operations.

Resident Engagement

  • 86% of all households claimed their Renew account

Speed & Decision Efficiency

  • 25.6 days average speed to decision
  • 50.6% of residents decided within 14 days of receiving their offer

World-Class Support

  • 4,962 support conversations handled
  • 1.6 hours average response time to customer inquiries
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All metrics are from January 1, 2025 through December 29, 2025, excluding month-to-month leases.

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Thank You for Being Part of Our Community

Thank you for your trust, partnership, and feedback. We can’t wait for what’s new at Renew in 2026.

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