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2025 By The Numbers
The Features You Used Most:
Renewal Offers Dashboard
- Total Time Spent: 323,406 hours
Units Management
- Total Time Spent: 105,958 hours
Renewal Requests
- Total Time Spent: 98,681 hours
Reports
- Total Time Spent: 162,264 hours
Notice to Vacate Management
- Total Time Spent: 84,474 hours
Resident Engagement
- 86% of all households claimed their Renew account
- 83% of households logged into the platform
Speed & Decision Efficiency
- 25.6 days average speed to decision
- 50.6% of residents decided within 14 days of receiving their offer
- 30,083 decisions made within 2 weeks
World-Class Support
- 4,962 support conversations handled
- 1.6 hours average response time to customer inquiries
- Lightning-fast support across all customer touchpoints
Survey & Feedback Engagement
- 31,780 survey responses collected
- 22,938 unique leases provided feedback
- 620 communities with active survey participation
All metrics are from January 1, 2025 through December 29, 2025, excluding month-to-month leases.
The Best Features of 2025
- Momentum Scoring: Using historical insights, you can get a real-time signal of decision intent to help prioritize outreach and improve decision outcomes.
- Renew AI Chat: AI-powered insights for your data, just a chat away.
- Resident App Login Modernization: Now, teams can point residents to a simple URL where residents enter their email or phone number on file to securely log in to the Renew Resident app.
- Customized Renewal Docs: Save time and headaches by automatically generating the forms you need alongside your renewal offers or notice documents.
What You Said This Year
- "I wanted to share how impressed I am with Renew – it's truly an incredible tool. The ease of signing in and the user-friendly page navigation are fantastic. It's been a game-changer knowing most of my NTVs come within a week of sending the virtual letters." - Property manager, PUI
- "We had our Owner/Client meetings last week and we agreed, Renew is the best technology we've implemented in years. We always talk about, to use a cliche, how much Steve Jobs focused on building simple, elegant solutions and how much our industry lacks that. What you've built is an elegant, intuitive, easy to use experience and the numbers we're getting back are great." - COO, Lindy
Thank You for Being Part of Our Community
Thank you for your trust, partnership, and feedback. We can’t wait for what’s new at Renew in 2026.
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