Every renewal is a moment of truth. This month, we’re shipping three updates that make those moments clearer, faster, and easier to manage across your portfolio: Pricing Impact Analysis, Self-Serve Renewal Offer Updates, and Offer Deliverability Tracker. Read on for the why, the what, and how to get started.

Pricing Impact Analysis

“Was that extra 1% worth it?” Now you can answer that—fast.

Picture a regional manager heading into budget season. She’s been asked the classic question: “What if we push 4% instead of 3%? What happens to returns, renewals, and team workload?” Until now, she’s been stitching together spreadsheets, email anecdotes, and a few gut checks. With Impact Analysis, she can finally see—at a glance—how past renewals performed at different increase bands, and what it cost operationally to get those signatures across the line.

Why we built it
Pricing strategy at renewal shouldn’t be guesswork. Pricing Impact Analysis allows teams to back-test proposed renewal increases against historical performance so you can weigh rent growth, retention, and operational effort side-by-side.

What it is
A simple way to understand how different renewal increases performed in the past (e.g., 3% vs. 4%)—including revenue impact, renewal rates, and the operational lift it took to get there. For each band, you can quickly scan:

  • Renewal rate (standardized to a 12-month term)
  • Days-to-decision (how long residents typically took)
  • % of renewals with renewal help requests (a proxy for effort)
  • Net rent increase actually selected (not just offered)

Select one or multiple communities and a date range; we’ll average the results so comparisons are apples-to-apples.

Setting expectations
Pricing Impact Analysis is intentionally focused on historicals, not live projections or market normalization, and requires existing renewal history to populate. Newer portfolios will see charts populate as batches accrue. That keeps the experience fast and clear for everyday decisions.

Why it matters
Renew’s north star is making renewal moments more approachable and actionable, delivering context at the exact time teams need it. Pricing Impact Analysis slots right in. Now you can understand the balance between revenue, retention, and workload—clearly and confidently. That means better planning, fewer surprises, and clearer conversations with operations and ownership.

Building on that foundation…

While Pricing Impact Analysis gives you better hindsight, the next two updates are all about agility in the moment: fixing offers faster and preventing delays before they snowball.

Self-Serve Renewal Offer Updates

Fix the one-off without the back-and-forth

With Self-Serve Renewal Offer Updates, partners can update renewal terms and pricing directly in the app. Add a 13-month option, adjust a rate, or fix a mistake, without leaving the workflow. Updates require a reason code (negotiation, correction, etc.), trigger a double-confirmation to prevent slip-ups, and automatically send a fresh email to the resident. An audit trail captures who made the change, when, and why, so there’s no mystery later.

Why it matters
This isn’t about changing your batch pricing strategy, it’s about empowering teams to handle one-offs quickly and transparently. Less back-and-forth means more time to focus on residents, and a smoother experience that builds trust across site teams and leadership.

Offer Deliverability Tracker

Spot issues early, resolve them faster

Even the best offers don’t matter if they never reach the resident. Until now, delivery hiccups, bounced emails, unsubscribes, and conflicting statuses often went unnoticed until days later, slowing decisions and creating friction.

Our Offer Deliverability Tracker changes that. The new issues view flags problem offers in real time, explains the cause, and recommends next steps. Teams can now resolve the issue directly (or ignore it with notes) instead of escalating through guesswork. Optional email alerts notify designated contacts as soon as issues occur, so nothing slips through the cracks.

Why it matters
When offers fail silently, renewals stall. By surfacing delivery problems early, and putting control in the hands of operators, this update reduces delays, preserves credibility, and keeps renewals moving forward.

The bigger picture

Together, these features reflect a simple idea: renewals should be clear, controllable, and reliable.

  • Pricing Impact Analysis delivers clarity on what worked in the past.
  • Self-Serve Renewal Offer Updates gives you control to make real-time adjustments.
  • Offer Deliverability Tracker ensures reliability by catching issues before they derail outcomes.

With every release, we’re making renewal moments not just manageable, but strategic.

How to get started

  • Pricing Impact Analysis → Available where you have sufficient renewal history. Check your portfolio view for the new module. (Newly onboarded partners will see data once batches accrue.)
  • Self-Serve Renewal Offer Updates → Enabled via feature flag for approved users; your CSM/Partner Success team can turn it on.‍
  • Offer Deliverability Tracker → Ask your CSM to add the issues view (and optional email alerts) for the right contacts.

Try it, then tell us what you think

Log into Renew, put these to work on your next batch, and share feedback—we’re iterating fast to make renewals your team’s superpower. 

If you’re not a partner yet, request a demo and we’ll show you around.